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The other night I was watching an episode of Kitchen Nightmares with the famous chef Gordan Ramsey. If you are not familiar with the show, he basically is requested to consult on various restaurants that are on the brink of closing. For some reason the owners who bring him to their establishment never seem to know what is wrong in their business that is causing their lack of business. The first thing that he does in every episode is not take a tour of the kitchen or interview the staff. He simply orders randomly on the menu and tastes what the restaurant has to offer. He is always disappointed.